REPLACEMENT POLICY
Defective products will be made right.
Change-of-mind returns and refunds are not offered. If your kit arrives damaged, defective, incomplete, incorrect or materially different from what was advertised, contact support within 3 calendar days of the recorded delivery date.
A claim must include the order number, clear original photographs of the packaging, complete item and reported defect, plus one continuous original video that clearly shows the item and issue. Keep the packaging and affected item until the review is complete.
After verification, VARCHAS Strength will arrange a replacement of the affected item at no additional product or delivery cost. If replacement is unavailable, or another remedy is required by applicable consumer law, an appropriate refund or other lawful remedy will be provided.
Natural wood varies in density and moisture content from one piece to another, so the finished mudgar may be slightly lighter or heavier than its marked weight. The accepted manufacturing tolerance for every weight will be published before payments are activated; variation within that published range is normal and is not considered a defect.
Natural grain, shade and small visual variations are normal characteristics of wood and are not defects unless they affect safe use or the promised product specifications.
Evidence that is fabricated, AI-generated, materially edited, reused from another claim or deliberately misleading will invalidate the claim. Serious or repeated attempted fraud may result in future claims or orders being refused and may be addressed through lawful channels.